When you use this website, you must observe these terms and conditions. We may change them from time to time. “We” are Richard Irving’s Ground Rent Brokers Ltd.

The copyright and all other intellectual property rights in this website (including all text, graphics, code, files and links) belong to us or our licensor. You must not copy, transmit, store (in whole or in part), frame, pass-off or link to the contents of this website without our written consent.

The Logo device is a trademark. You may not use or copy it without our written consent.

This website may contain links to websites operated by third parties. We have no control over their content and therefore cannot be held responsible for it. The links are for your convenience. We do not recommend any products or services advertised on those websites.

You must not include links to this website in any other website without our written consent.

These conditions and any claim based upon use of this website shall be governed by the laws of England and you agree to submit the exclusive jurisdiction of the English courts.

Due to the nature of software and the internet, we cannot guarantee that your access to, or running of, this website (or the processing of transactions conducted through it) shall be uninterrupted or error free. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.

The information provided on this website is for general interest only and does not constitute specific advice. We do not accept any liability if you suffer any loss as a result of using this website or relying on any information provided on it.

When we collect personal information from you via this website we will tell you about the purposes for which we may use it. We will also tell you about any companies to whom we might disclose it. We will only disclose it to companies specifically selected by us as offering services or products, which may interest you. We will not disclose it to any other third party without your permission unless we are required to do so by law. If you do not wish to receive information about other products or services from either us or selected third parties then please indicate this in the relevant section when you submit your personal details to us.

We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You may update the personal information that you give us at any time by clicking on the “my details” which is only available once you have signed in.

We are registered under the Data Protection Act 1998. We shall follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it.

We may use “cookies” to enable you to personalise your visits to this website and simplify the signing-in procedure, to keep track of your preferences and to track the usage of this website. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. We will use the cookies to provide us with information about your habits and preferences. You may turn off the cookies’ function via the menu bar of your browser, but please note that this may reduce the functionality of this website.

You have a right to access the information that we hold about you. To obtain a copy of this information, you should write to Customer Services, Ground Rent Brokers Limited, 21 Fyfield Business Park, Ongar, Essex. CM5 0GN or e-mail us at jo@grbuk.com. We may charge a reasonable fee for this service.

We operate a system to ensure that all customer feedback is dealt with fairly and consistently, and is properly recorded. We welcome any suggestions that you make about how we may improve our service. We aim to acknowledge all customer feedback.

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